It depends on how often you use your Timeless Vape. If the device falls within the warranty time frame please head to the return portal to exchange your device. If the problem continues we guarantee our batteries from 6 months of purchase. This will remove any oil or debris that may affect the contact points. Remove cartridge if installed, then clean with a cotton swab and a small amount of rubbing alcohol. The device can be separated from the cartridge to clean the contact points (the top of the battery & the bottom of the cartridge). If the light illuminates, the battery is operational. You can test the battery to see if it works by inhaling through the open end of the battery unit. You’ll also want to confirm that it is, in fact, the battery that is not working, versus a cartridge that is not working. The first thing you’ll want to confirm is that you are using a Timeless Vapes Cartridge with your Timeless Vapes battery. Battery What happens if my battery isn't working? Please email us your order number and photos of the Defect/Damage for review by our quality assurance department. I received a Defective/Damaged item, what do I do? USPS What is Always Timeless's return policy?Īt this time Timeless does not offer returns or exchanges. What shipping carrier does Always Timeless use? We do not offer expedited shipping at this time. Does Always Timeless offer expedited shipping? What does Timeless charge for shipping?Īt this time our shipping rates are based on weight. Orders from Always Timeless take 5-8 days to process. Shipping & Returns How long will my order take? Do you have an event calendar?Ĭheck out our Events page for more info and be sure to sign up for our Newsletter to hear the latest from Always Timeless. Please reference individual code fine print for more info. Please email us at with your question and be sure to include your order number! What are your coupon code policies?Ĭodes can not be combined or applied to previous purchases. General I have a question about my order.
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